Education
A whole year of calls arrives in two weeks.
A private school or a training centre has a quiet year and two weeks when the phone never stops. The questions are almost identical, the answers are already written down somewhere, and whoever answers is usually somebody who should be doing something else in that fortnight.
The assistant answers questions about fees, timetable, required paperwork and admission criteria from the documents you publish, books open-day visits and assessments into the school calendar, and passes anything about an individual application to the office.
What rings during admissions
Almost everything asked during admissions already has an answer written on the website or in a policy. The problem is not that the answer is missing, it is that nobody looks for it.
Fees and payment terms
The amount, what it includes, when it is due. From your documents rather than from an estimate.
Required paperwork
The full list, in the order it is submitted, with the deadlines.
Timetable, hours and transport
The daily schedule, the holidays, whether transport exists and on which routes.
Booking a visit
A real slot from the calendar of whoever receives parents.
The status of an application
Passed to the office, because it concerns a named person.
From a question to a booked visit
The flow has one commercial purpose: not to lose the parent who rang once and got no answer, because that parent does not ring twice.
- 01 Establish which level The year group, the class or the course. Nearly every answer differs by that, and a generic answer helps nobody.
- 02 Answer from published documents A knowledge base query. When it finds no suitable passage it says the office will check, rather than assuming a fee or a deadline.
- 03 Offer the visit It calls the availability tool against the calendar of whoever receives visits, and creates the event.
- 04 Record the contact The parent name, the level of interest and the timing, as a lead, because admission is a process with several touches.
- 05 Send the confirmation An SMS or email with the visit time and the list of documents to bring, which is the next question anyway.
What stays in the office
During an admissions season, the list of interested contacts is worth more than the number of calls answered.
| The interested contact | In the CRM or a sheet, with the level, the timing and what they asked about. |
|---|---|
| In the calendar | The visit or assessment, with the parent name and the level in the description. |
| The confirmation | SMS or email with the time and the document list. |
| On the call record | The transcript and the knowledge-insufficient event, which shows you exactly which questions your published documents do not cover. |
What it does not do for a school
At the other end of the line is usually a parent asking about their own child, which raises the bar for any assumption at all.
- It does not discuss individual applications It does not say whether a child was admitted, what mark they got, or where their file stands. A phone number does not identify a parent.
- It makes no admission decisions It does not assess, does not pre-select and does not communicate results.
- It does not talk to pupils It is configured for adults calling about admissions. If a minor is on the line, it asks for a parent to call back.
- It collects no fees It takes no payment and holds no place against a deposit.
- No link to the school platform There is no connector for school management platforms. Individual data would reach the call only through a tool you write, and that is worth thinking about twice.
What schools ask us
How does it know the fees and deadlines?
From the documents you upload as a knowledge base. They are updated by changing the document rather than by rebuilding the assistant, which matters in a period when deadlines move.
What if a question has no answer in the documents?
It says the office will check and takes the contact. The product writes a knowledge-insufficient event on the call, and after the first week of admissions you have an exact list of what should be added to the documents.
Does it work for a training centre or a driving school?
Yes, it is the same flow: questions from documents, booking into a calendar, contact recorded. The vocabulary in the prompt and the documents change, not the mechanism.
Can it call parents with reminders?
Yes, through an outbound campaign, to remind about a booked visit or a submission deadline. The list and the basis for the call remain yours.
Where to go next
Knowledge base
Upload, chunking, vectors in Postgres, and knowledge-only mode.
Integrations
25 business connectors, 18 selectable providers, eight storage destinations.
Telephony
Numbers, trunks, dial plan, queues, operators and campaigns, in one system.
Pricing
Components at their published price, the platform on top, and what we cannot price yet.
Notes
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1
The tools named on this page are the ones in
App\Services\Integrations\ConnectorRegistrycarryingimplemented. Anything that is only in the catalogue, without that flag, is not named here as though it worked. - 2 The knowledge-insufficient event is written on the call every time retrieval returns no passage above the threshold. It is described in the knowledge-base guide.