How a voice agent knows you have stopped talking
Endpointing is the one hard decision a voice agent makes. Five strategies, the real defaults, and why the number rule matters more than the silence threshold.
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Voice AI on the phone, written down
How turn-taking, latency, telephony and the cost of a minute actually work — from the people building the thing, with the parts that do not work yet included.
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What a voice AI minute actually costs, and where the milliseconds go
A minute is four things bought from other people plus one of ours, billed in four different units. Itemised against a real 32-second call.
What happens when a human takes over a live AI call
It is a bridge, not a SIP transfer. What survives the handover, what does not, and which of the two paths is still switched off.
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